With IBM Content Manager OnDemand, organizations can offer employees and customers online information searching, making it more convenient to interact with your business. For example, you can make bills and statements archived in IBM Content Manager OnDemand available over the Internet with electronic bill presentment and payment (EBPP) solutions. EBPP capabilities enhance customer service and can help decrease costs. By using IBM Content Manager OnDemand to store and manage your business-critical information, you can save significantly on storage space and virtually eliminate costs associated with preparing and distributing microfilm

IBM Content Manager OnDemand provides high-performance capture, indexing, storage, retrieval, and presentation of large volumes of computer generated output. Below is a diagram of the IBM Content Manager OnDemand Process for ingesting various forms of computer output:

OnDemand is a powerful client/server archive system that provides archiving of multiple output data streams, including:

• IBM AFP
• Adobe PostScript
• Xerox Metacode
• EBCDIC and ASCII formats

With OnDemand, you can manage extremely large volumes of documents and reports; improve customer service; and provide faster access to critical information to users within the enterprise and internal and external customers over the Web.

IBM Content Manager OnDemand provides the online “time to market” information capabilities that you are looking to provide to customers. It is designed to provide or enable:

• Scalable, high volume capture of report output and timely customizable presentation of reports through standard desktops and web browsers
• Automated archive with search and report-mining capabilities
• The enterprise to organize and store any printed output (such as reports) automatically, as well as e-mails and image documents
• Global capabilities that allow you to render an appropriate report in its native character set
• Presentation of reports through various integrated methods to enable company branding
• Logical views for customizing the look of a document to meet users’ needs;
• Deleting, replicating, and rearranging columns to enhance viewer productivity and provide additional security filtering
• Logical folders for creating groupings of archived information by customer, topic, or index, enabling users to search across a broad range of documents and organize information dynamically based on common attributes
• Hierarchical document storage management across magnetic, optical, and tape devices to migrate historical data to lower cost storage
• On demand retrieval of archived data to access historical data in real time
• Bundling and automatic distribution of reports and documents stored in OnDemand, allowing distribution of full reports, report segments, or single pages to users or groups as needed or via email

The IBM Content Manger OnDemand system is available for AIX, z/OS, iSeries, Microsoft Windows, Sun Solaris, and HPUX. The system includes:

• Database Server component provided by DB2, Oracle, or Microsoft SQL Server
• Storage Management component provided by Tivoli® Storage Manager or OAM/VSAM for z/OS
• Report Distribution component provided by CM OnDemand Report Distribution feature
• Information Capture component (typically) provided by business partner solutions from companies, such as Kofax
• Web Browsing provided by the Content Manager OnDemand Web Enablement Kit (ODWEK), along with IBM HTTP Server (IHS) and WebSphere® Application Server (WAS)
• Windows client function provided by CM OnDemand Windows Client
• Administrative Client provided by Windows-based Content Manager OnDemand Administrator